FAQ
MOQ:
· If you need OEM service or need to distribute our brand? the quantity will be different accordingly,and different model with different MOQ. Please Contact us for more information.
· If you need small quantity for your own use, and you can accept our brand,small quantity could be acceptable.
Payment:
· TT/ LC/Paypal/Western Union etc.TT payment would be preferred for bulk quantity order: 30% deposit and the balance 70% before the shipment.
Delivery time:
· Sample order or small quantity order,we can delivery within 3 days.
· OEM service or other big order,it takes around 20 days after confirming the advance payment
Samples:
- Yes,Sample order are accepted,The samples will be charged reasonably according to the negotiation between us.
Can we mix different items in one container?
· Yes,you can order different model to mix one container,and even you need some other products,we would like to offer help.
Q: Why choose us?
A:Firstly, we located in Shenzhen the high-tech innovation center, we can guarantee our supply chains are well sourcing and quality controled under our management system. Secondly, we have teams in China, UK, USA, can reply inquiries in different times without jet lag.
Do you have any concerns about the after-sales service of the welding machines you buy?
We have a complete set of after-sales service system to ensure that you have no worries about purchasing.
1. We provide quality assurance service for up to 12 months wanrranty. The effective time of service is calculated form the date of purchase or Boarding date of BL.
2. For each order, we will provide 1% free PCB or key components for your maintenance.
3. If you encounter problems which can't be fixed by yourself, we can provide technical support through video communication.
4. If bad quality problems occur, our salesmen and technicians will personally go to your company to inspect and repair, and offer solutions.
